Store manager

Pittsburgh woman waits 6 months for furniture, store manager says cancellation will cost her

Paradise Wilson bought furniture for her family’s new home at Home Decor Outlets in the Strip neighborhood of Pittsburgh in April. Wilson said he was told it would be delivered within 30 days. It’s been six months and she’s still waiting for most of her furniture. “I still haven’t received the bedroom set other than my box spring and mattress, so there’s no bed frame, there’s no dresser, there’s no no mirror, there’s nothing that I was promised,” Wilson said. Wilson said she paid in advance, but the wait is too long, so she asked for a refund and was told she would pay a 10% restocking fee “Restocking fee for furniture that is not in stock,” Wilson said. “Not even on the way.” Home Decor Outlets store manager Brandon Meade said the restocking fee is being assessed because they’ve already used the money to order Wilson’s furniture. Meade said they had no control over the shipment. with Wilson on the fee, but despite the shipping delays, the store must apply the fee in order to stay in business. “It’s something we went through about a year after COVID hit,” Meade said. “Getting stuff, especially from overseas, takes forever.” Wilson said she knows everyone is struggling, but she’s waited long enough and she doesn’t think she should have to pay extra for something she has no control over. “I tried to understand that the process would be longer due to COVID, but once you keep being lied to about the arrival date of the furniture, but you don’t receive anything, at this point I want just get my money back, so I can get my furniture somewhere else,” Wilson said.

Paradise Wilson bought furniture for her family’s new home at Home Decor Outlets in the Strip neighborhood of Pittsburgh in April.

Wilson said he was told it would be delivered within 30 days. It’s been six months and she’s still waiting for most of her furniture.

“I still haven’t received the bedroom set other than my box spring and mattress, so there’s no bed frame, there’s no dresser, there’s no no mirror, there’s nothing that I was promised,” Wilson said.

Wilson said she prepaid, but the wait was too long, so she requested a refund and was told she would pay a 10% restocking fee.

“Restocking fees for furniture that is not in stock,” Wilson said. “Not even on the way.”

Home Decor Outlets store manager Brandon Meade said the restocking fee is being assessed because they’ve already used the money to order Wilson’s furniture.

Meade said they had no control over the shipment.

“Supply is at an all-time low and, at the same time, demand is one of the highest we’ve ever seen,” Meade said.

Meade said he would work with Wilson on the fee, but despite the shipping delays, the store must enforce the fee to stay in business.

“It’s something we went through about a year after the COVID hit,” Meade said. “Getting stuff, especially from overseas, takes forever.”

Meade said they had to close two stores in New York as a result, and they were running the Pittsburgh store with just two employees — Meade and one other.

Wilson said she knows everyone is struggling, but she’s waited long enough and she doesn’t think she should have to pay extra for something she has no control over.

“I tried to understand that the process would be longer due to COVID, but once you keep being lied to about when the furniture will arrive, but you don’t receive anything, at this point I want just get my money back, then I can get my furniture somewhere else,” Wilson said.